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Discussion: Telstra's transformation

18 November 2005

Posted by: nowwearetalking editor

Topic: Telstra , Shareholder , Consumer & Technology

Tags:    customer-service  forums  shareholder-returns  shareholder-value  telstra-transformation

Is the new Telstra on track in delivering better services for customers and improved returns for its shareholders?

Comments

First commentLast comment

Todd Wang
7 December 2005
5:08pm

Comment Permalink

This looks like a scarying strategy that was designed to scare the government but ended up with scaring the investors only.

John Vilnis
7 December 2005
5:28pm

Comment Permalink

No, straight out no. I use Telstra for phone services and Telstra's Bigpond service for broadband internet access and I have seen Telstra slowly become one of the worst provider's of services instead of staying as a leader. It seems that the current leadership of Telstra is so busy complaining about how hard it is to do business in Australia that they have forgotten to get on with business. Stop nitpicking about regulation and start getting down to the business of providing competitive services to your customers.

Joe Blow
7 December 2005
5:31pm

Comment Permalink

Telstra, just like all the big corporates around the world, is only after profits. Telstra is not trying to deliver what the customer wants, but is trying to deliver bigger and fatter returns to its shareholders each year. Is the company headed in the right direction? No, of course not. Look at the share price! In the rush to fatten the executives' pockets, Telstra has gone wildly off-center. Stop sacking locals, off-shoring jobs to India and posting bigger and better profits each year. Start a more personal business with more personal service - the customer will like it and who knows, you might even make a profit.

Michael Frost
7 December 2005
5:49pm

Comment Permalink

What is going compel customers to use any new network? Telstra sensis need to advertise what existing services it has e.g sending street dircetions via text message to your mobile phone etc

Hank Snaffler
8 December 2005
10:40am

Comment Permalink

I believe that Telstra is a great communication company. However, I think that they should be looking at increasing revenue, not looking at reducing costs by firing staff. The community will not like this method, which will ultimately cost Telstra due to bad sentiment, and permanent loss of brand value. The company is NOT heading in the right direction. Consumers want service and new products. Broadband is more advanced with other carriers in Australia. Telstra is overpriced on almost every area, (this may be a result of appeasing the ACCC), and every Australian pays for this.

Roger Smith
8 December 2005
10:42am

Comment Permalink

Under it current management you wuld have to say that Telstra is heading in the wrong direction! Never seen a leader talk down the value of his company as the current CEO! Over regulated? You have to be kidding. What consumer need is better competition in the telecoms markey and that will only happen if Telstra is restricted from its predatory practices.

SK HONG
8 December 2005
10:47am

Comment Permalink

Staff laid-off and pay-cut are not the right strategy for 'one factory'. Please reconsider.

Nigel Percy
8 December 2005
10:54am

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Ask anyone who is stuck behind a rim of the benifits of this techonology. I'm on the brighton exchange behind Telstra RIM DA011. Even if this RIM is upgraded i will NOT be able to get the best deal out there because I cant access an ADAM DSLAM. The idea stinks, its good for people who are behind RIMS as they might get upgraded but if you have a copper line and are a fair way from the exchange (betwen 1.5-4.5km) then its an awful plan for you.

Peter Nikodem
8 December 2005
11:06am

Comment Permalink

If this was year 2000 Yes! Now we should not even talk of 12mb but 100mb or more for "NEW" network.

Geoff Watts
8 December 2005
3:46pm

Comment Permalink

I applaud Telstra for "throwing open the covers" - but you'd better do just that. If this website is a shill for Telstra's de-regulatory agenda, i predict that the community-at-large will reject it as propaganda. I urge you to be honest and accountable and to make strides towards being a successful and customer focussed organisation. At the end of 2005, i'm concerned that Telstra and particularly Telstra Wholesale are so disorganised that a simple change of an ADSL connection away from Telstra would result in my phone line being disconnected twice, and about a 28 day wait for the new service to become connected. What really worries me though is Telstra's management's seemingly anti-establishment agenda to "punish" shareholders, customers and the regulators for not allowing you to carry on in a monopolistic fashion will really impede Australia's advancement in the world economy. Regards, geoff

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